fk111's Privacy Policy
How your personal information is collected, used, and kept safe — fk111's full privacy policy is set out in detail here.
This privacy policy ("Policy") applies to all users of the fk111 platform. When you create an account on fk111, browse the platform, or use our services, you agree to comply with the terms of this Policy. Please read this Policy carefully. If you have any questions, contact our support team.
fk111 places the highest importance on the privacy of players in Bangladesh. We use state-of-the-art SSL encryption technology to ensure the security of your personal information and follow international data protection standards.
What Information We Collect
To manage accounts and provide services on fk111, we need to collect certain types of information. The details are set out below:
Identity Information
- Full name
- Date of birth (for age verification)
- National ID or passport number
- Permanent address
- Photo (for identity verification purposes)
Contact Information
- Email address
- Mobile number
- Preferred contact method
- Live chat conversation history
- Support request details
Financial Information
- bKash, Nagad, or Rocket account number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
Activity Information
- Game play history and preferences
- Bonus usage information
- Login time and location
- Device type and browser information
- IP address and cookie data
How Information Is Used
fk111 uses collected information only for specific and legitimate purposes. We use your information for the following:
Account Management and Verification
We use your identity information to create and maintain your fk111 account, verify your identity, and confirm your age (21+). This is an important part of responsible gaming.
Financial Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer. All transactions are conducted through encrypted and secure channels.
Customer Service and Support
Our 24/7 live chat and email support team may access your contact and account information to resolve your issues. This access is limited to support purposes only.
Platform Improvement and Personalization
By analyzing activity information, we improve and personalize your gaming experience. Relevant games and offers are shown based on your preferences.
Security and Fraud Prevention
We monitor login information and device data to ensure platform security and detect suspicious activity. This is essential for protecting your account.
Bonus and Promotion Management
Account and transaction information is used to accurately provide and track the 120% welcome bonus and other promotions. This information is also needed to track the completion of wagering requirements.
Data Storage and Protection
fk111 is committed to ensuring the highest level of security for your information. Our data protection framework consists of the following layers:
Encryption Technology
All data transfers are secured through SSL (Secure Socket Layer) encryption. Data stored on our servers is also kept safe using advanced encryption methods.
Secure Server Infrastructure
Our data servers are operated to the highest security standards. Regular security audits and monitoring are used to identify and address any potential risks at an early stage.
Access Control
Your personal information can only be accessed by authorized staff. Every access is logged and reviewed regularly. A minimum privilege policy is followed when it comes to data access.
Data Retention Period
Information for active accounts is stored for as long as the account exists. After an account is closed, information required to meet legal obligations is retained for a set period, then securely deleted.
Important: We never store your password directly. Passwords are always stored in encrypted hash form. No member of our staff will ever ask you for your password. If anyone asks for such information, report it immediately to [email protected].
Sharing Information with Third Parties
fk111 never sells, rents, or discloses your personal information to third parties for commercial purposes. However, information may be shared in a limited way in the following circumstances as needed to operate the service:
4.1 Payment Processors
The minimum necessary information is shared with the relevant financial institutions to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely to verify and complete transactions.
4.2 Technology Service Providers
We use the services of trusted technology partners to operate the platform. These partners operate under strict confidentiality agreements and may use your information only for designated purposes.
4.3 Game Software Providers
Information required to operate games may be shared with providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, and others. This information is used to ensure fairness and security in games.
4.4 Legal Obligations
If required to meet legal obligations, comply with a court order, or follow government directives, fk111 may share information with the relevant authorities. Where possible, you will be notified in advance.
4.5 Asset Transfers
In the event of a business merger, acquisition, or other asset transfer involving fk111, user information may be transferred. You will be notified in advance in such circumstances.
Cookies Policy
fk111 uses cookies and similar technologies to improve your browsing experience. Cookies are small text files stored on your device.
Essential Cookies
Essential for the basic operation of the platform — login sessions, security verification, and preferred language settings. These cannot be disabled.
Functionality Cookies
Remember your preferences — such as preferred game category and display settings. These cookies personalize your experience.
Analytical Cookies
Measure platform performance and identify areas for improvement. Data collected is aggregated and kept anonymous.
You can disable non-essential cookies by changing your browser settings. However, this may limit some functionality of the platform.
Your Data Rights
As a user of fk111, you have the following rights over your own personal information:
Right to Access Information
You have the right to know what information we hold about you. Upon request, we will provide a complete summary of your personal information.
Right to Correct Information
You have the right to correct any errors in the information we hold about you. Most information can be updated directly from account settings. For special cases, contact our support team.
Right to Delete Information
In certain circumstances you may request that your personal information be deleted. However, some information may be retained for a set period to meet legal obligations.
Right to Object to Processing
You may object to marketing communications and analytical data processing. If your objection is accepted, the use of that information for that purpose will stop.
Right to Data Portability
You have the right to receive your own information in a structured, commonly used format. To exercise this right, contact our support team.
To exercise your rights please contact our support team: [email protected] — we provide support in Bengali and English 24/7.
Protection of Minors' Information
fk111 is a 21+ platform. We do not knowingly collect or process information from anyone under the age of 21.
If the age verification process at registration shows that a user is under 21 years of age, their account will be closed immediately and any information collected will be deleted.
If you learn that a person under the age of 21 has created an account on fk111, please report it immediately to [email protected]. We will take prompt action.
Changes to the Policy
fk111 may update this privacy policy from time to time. Depending on the nature of the change, we will notify you in the following ways:
Significant Changes
If any significant changes are made to the privacy policy, advance notice will be sent to your registered email. A clear notification will also be shown when you access the platform.
Minor Changes
For wording clarifications or minor changes, the "Last updated" date at the top of the page will be changed. You are advised to check this date regularly.
If you continue to use fk111 after a change, you will be considered to have accepted the updated policy. If you do not agree to the changes, you have the right to close your account and request that your information be deleted.
Contact Us
Contact us with any questions, concerns, or requests to exercise your data rights regarding this privacy policy. fk111's support team is ready to serve you 24/7.
Live Chat
For the fastest support, chat with us in Bengali on our 24/7 live chat. For urgent privacy-related requests, this is the most effective channel.
For detailed requests and formal correspondence, write to us by email:
[email protected]
Support is available in both Bengali and English.
This privacy policy is an important part of your relationship with fk111. Please also read our Terms & Conditions and Responsible Gaming Guidelines. fk111 is always committed to protecting the security and privacy of your information.